Join Brazos Valley Association for Talent Development for our November 9 Professional Development Event.
Topic: Partnering with Clients to Shape the Future.
Speaker: Joshua Kissee
Relationship management is a conduit to development and maturity of the relationship between a Provider (your organization or function) and the client. This session will provide both foundational knowledge and practical techniques for discovering clients’ needs and value-expectations. We will not only identify clients’ needs, but will also categorize the needs into levels of criticality with action plans. Come learn how to diagnose relationship quality and understand how to maintain those essential relationships, which is a necessary skill for any professional in any discipline.
Joshua Kissee is the IT Strategy Officer for Texas A&M University Information Technology. He has 16 years of IT experience including the areas of Project Management, IT Service Management, Learning Management Systems & Instructional Technology, Relationship Management, IT Governance, and Strategic Planning. Joshua holds a B.S. in Information Systems, an M.Ed. in Human Resource Development, and is a 4th year PhD. student in the Higher Education Administration program at Texas A&M University. His research interests center on the effectiveness of the triad between strategic planning, IT governance, and project portfolio management in the higher education context, as well as cultural and organizational development.
This program maps to ATD's Foundational Competency: Business Skills Visit https://www.td.org/Certification/Competency-Model.